Who can use myduke®?

myduke® supports adults 18+ seeking help with quitting smoking or nicotine dependence. Access is provided under medical supervision in line with Australian regulations.

How do I begin my quit journey?

Create a myduke® account and complete the secure online assessment. A registered Australian doctor will review your information and determine the most appropriate pathway.

How do I access the pharmacy and how long does it take?

After your assessment is reviewed by a registered doctor, if deemed appropriate, you will be able to access the pharmacy immediately through your myduke® account.

Can I access myduke® from anywhere in Australia?

Yes. Our digital platform is designed for adults across Australia, including regional and remote areas. There is no need to visit a clinic or pharmacy in person to get started.

Can I use an existing treatment plan from another doctor?

No. Only treatment plans issued through myduke®'s authorised pathways can be used with our dispensing partners, ensuring your care remains safe, compliant, and consistently monitored.

What if treatment isn't right for me?

If a doctor determines a treatment isn't suitable to your smoking cessation or nicotine dependency goals, you'll receive guidance on safe, evidence-based alternatives to help support your personal journey.

What treatments does myduke® offer?

myduke® provides access to a range of registered nicotine therapeutic products and first-line therapies, all tailored to your individual needs following clinical assessment.

Do I need to visit a doctor in person?

No. myduke® is designed as a fully digital service. After completing the online assessment, a registered Australian doctor reviews your information and determines whether treatment is appropriate. If approved, you can access the pharmacy for nicotine replacement therapy, and manage your ongoing care through your secure myduke® account.