Frequently Asked Questions
Answers to common questions about myduke®, treatment, and your quit-smoking journey.
Frequently Asked Questions
myduke® supports adults 18+ seeking help with nicotine dependence or quitting smoking. Access is provided under medical supervision in line with Australian regulations.
After your assessment is reviewed by a doctor, usually within one business day, once approved, you will be able to access the pharmacy immediately through your secure myduke® account.
Create a myduke® account and complete the secure online assessment. A registered Australian doctor will review your information and determine the most appropriate pathway.
After your assessment is reviewed by a registered doctor, most prescriptions are issued within a couple of business days if clinically appropriate. Your prescription is then managed securely through your myduke® account.
Yes. Our digital platform is designed for adults across Australia, including regional and remote areas. There's no need to visit a clinic or pharmacy in person to get started.
No. Only prescriptions issued through myduke®'s authorised pathways can be used with our dispensing partners, ensuring your care remains safe, compliant, and consistently monitored.
If a doctor determines a prescription isn't suitable, you'll receive guidance on safe, evidence-based alternatives to help support your quit journey.
myduke® provides access to a range of smoking cessation options, including prescribed therapeutic nicotine products and first-line therapies such as patches, gum, and lozenges — all tailored to your individual needs following clinical assessment.
No. myduke® is designed as a fully digital service. After completing the online assessment, a registered Australian doctor reviews your information and determines whether treatment is appropriate. If approved, your prescription and ongoing care are managed through your secure account.
How It Works
myduke® provides online assessment, clinical review, and access to authorised smoking cessation and nicotine dependency treatments, fulfilled through our partner pharmacy.
Your reviewing doctor may recommend nicotine replacement therapy (NRT) or other regulated products based on what's clinically appropriate for you.
Yes. If your assessment indicates it's clinically appropriate, a registered partner doctor may give you access to a range of treatment alternatives, based on your quitting or nicotine dependency goals. These will be available through the myduke® platform.
No. myduke® is a fully digital service, so no in-person visits are required at any stage.
All treatments comply with both state and national regulations, with treatment programs managed by registered doctors and dispensed through licensed pharmacies.
Yes, support is available nationwide.
No referral is required to start.
All prescriptions are filled by our licensed dispensing partners based in Melbourne and delivered safely to your door.
About Us
myduke® is an Australian clinical service connecting adults with registered partner doctors for safe, regulated quit smoking support, from assessment to prescription, entirely online.
To simplify access to legally compliant smoking cessation support while keeping medical oversight.
Complete a secure online assessment, a registered partner doctor reviews your answers, and if appropriate, a prescription is issued and filled through our partner pharmacy, all managed through your myduke® account.
Yes, all our partner doctors are Australian registered.
Yes. We follow TGA, AHPRA, and state frameworks to ensure safe, responsible care.
No referral is required. Adults can initiate the process directly by completing the secure online medical questionnaire.
Our Services
A registered partner doctor will review your medical assessment and decide the best treatment pathway for your quitting goals. You will be notified by email and through your myduke® account.
Most doctor assessments are reviewed within 24 hours.
Yes. Your reviewing doctor can adjust your plan if your circumstances or needs change over time.
All treatment plans are reviewed and approved by independent, Australian-registered doctors, ensuring treatment is safe and compliant.
Orders are sent in discreet, unbranded packaging via registered Australia Post Express Post. You’ll receive a tracking number so you can follow it straight to your door.
When your treatment plan expires, a medical review is required before treatment can continue. You can request a renewal directly through your myduke® account, and it will then be sent to a registered doctor for re-evaluation.
Yes. Our patient services team can help with questions about your assessment, orders, or treatment pathway.
Yes. myduke® is designed for ongoing clinical care, not a one-off service. Your progress is monitored, and your treatment plan can be adjusted based on your needs and medical reviews.
myduke® provides access to a range of registered nicotine therapeutic products and first-line therapies, all tailored to your individual needs following clinical assessment.
Orders & Account
No. To ensure the highest standard of clinical oversight, prescriptions issued through myduke® are managed through our designated dispensing partners.
myduke® doesn’t set or manage private health insurance claims. Whether costs for nicotine dependence medications or prescribed smoking cessation treatments can be claimed depends on your individual policy and insurer rules. Contact your insurer directly for clarification.
Once an order has been processed by the dispensing partner and dispatched via registered express post, changes aren’t possible. This is because prescribed medicines must be managed in accordance with clinical and legal requirements.
Medicines cannot be returned for change of mind once dispensed, due to legal and safety requirements.
Orders are sent in discreet, packaging via registered Australia Post Express Post. You’ll receive a tracking number so you can follow it straight to your door.
Products are delivered via registered express post with tracking. In some cases, patients located near the dispensing pharmacy in Melbourne may arrange to collect their order directly. All pickups must be coordinated with our patient services team and pharmacy to ensure safe, compliant handling.
No. Prescribed medicines cannot be returned or refunded once dispensed, as legislation prohibits it. This is a safety and quality safeguard, not a commercial policy.
Inspect your order when it arrives. If you receive something that’s incorrectly supplied by us or appears damaged, contact our patient services team promptly.
When your prescription expires, you can request a renewal directly through your myduke® account
Get in Touch
We're here to help. Reach out to our team for any inquiries.