Delivery and returns

Express deliveries

We send every myduke® order via registered express post with Australia Post. That means you should get your products within 1-5 business days (pending our doctor’s approval, and depending on where you live, of course). This doesn’t include pharmacy processing times. For orders over $50, shipping is free. For orders under $50, a $10 shipping fee will be applied.

You’ll get a tracking number with every order, too, so you can follow it in real time.

Since we’re relying on Australia Post, we can’t be responsible for any delays or problems in-transit, sorry. You can always grab postal insurance, to protect from any loss or damage.

Simple returns

If you get the wrong product or your product is faulty, then of course we’ll provide a replacement or refund. No problem at all. Unfortunately, because some of our products are defined as Schedule 4 Prescription Only Medicine, My Duke Pharmacy can’t accept change-of-mind returns or refunds. It’s a bummer, but that’s just how it is.

If you’ve got any questions regarding refunds or replacement, just drop us a line. We’ll be happy to chat through your options.