Delivery & Returns

EXPRESS DELIVERIES

Every myduke® order is dispensed via registered Express Post with Australia Post. That means you should get your products within 2-5 business days (depending on where you live). This includes our dispensing partners' processing times. We offer free Express Shipping for orders over $150.

You’ll get a tracking number with every order, so you can follow it in real time. You may choose to download the Australia Post app for greater visibility of your order.

Liability for items in transit rests with the carrier. myduke® is not liable for any loss, damage, or delivery delays that occur after the order has been dispatched via Australia Post. Optional postal insurance is available through Australia Post directly, should you wish to protect your parcel.

Throughout the year there can be variations in Australia Post's delivery times. To view the most up-to-date information regarding delivery timeframes within the Australia Post network, please visit their website here.

RETURNS POLICY

If you receive an incorrect or faulty product, a replacement will be provided to you. An incorrect product is defined as a product that is different from what has been ordered. A request claims for faulty products must be submitted within 2 business days of receipt to hello@myduke.com.au. If the item/s need to be returned, a return shipping label will be provided. The cost of the return is our responsibility.

Unfortunately, we are unable to process any returns or refunds for orders where the products have been selected incorrectly at check-out. Relevant legislation prohibits the return of medicines once they have been dispensed from our dispensing partners. Dispensing partners are unable to accept returns or provide refunds for change-of-mind regarding any medicinal products. 

If you’ve got any questions regarding replacements, just drop us a line. We’ll be happy to chat through your options.  You can email us on hello@myduke.com.au or call us on (03) 8658 6455

Nothing in these terms limits your rights under the Australian Consumer Law.