Delivery and returns
We send every myduke® order via registered express post with Australia Post. That means you should get your products within 1-5 business days (pending our doctor’s approval, and depending on where you live, of course). This doesn’t include pharmacy processing times. For orders over $50, shipping is free. For orders under $50, a $10 shipping fee will be applied.
You’ll get a tracking number with every order, too, so you can follow it in real time.
Since we’re relying on Australia Post, we can’t be responsible for any delays or problems in-transit, sorry. You can always grab postal insurance, to protect from any loss or damage.
If you get the wrong product or your product is faulty, then of course we’ll provide a replacement or refund. No problem at all. Unfortunately, because some of our products are defined as Schedule 4 Prescription Only Medicine, My Duke Pharmacy can’t accept change-of-mind returns or refunds. It’s a bummer, but that’s just how it is.
If you’ve got any questions regarding refunds or replacement, just drop us a line. We’ll be happy to chat through your options.