Delivery and returns

Express deliveries

Every myduke® order is dispensed via registered express post with Australia Post. That means you should get your products within 1-5 business days (depending on where you live, of course). This doesn’t include pharmacy processing times. For orders over $65, shipping is free. For orders under $65, a $15 shipping fee will be applied.

You’ll get a tracking number with every order, too, so you can follow it in real time.

Since we’re relying on Australia Post, we can’t be responsible for any delays or problems in-transit, sorry. You can always grab postal insurance, to protect from any loss or damage.

Returns policy

If you get the wrong product or your product is faulty, then of course we’ll provide a replacement. No problem at all. Please note however faulty products need to be claimed as faulty and returned within 14 days of receipt. 

Unfortunately, My Duke Pharmacy can’t accept change-of-mind returns or refunds on any medicines. Legislation prohibits their return once they have been dispensed. It’s a bummer, but that’s just how it is.

If you’ve got any questions regarding replacements, just drop us a line. We’ll be happy to chat through your options.