COLLECTING INFORMATION ABOUT YOU
Our website provides an online service which is a method for you to access registered doctors and pharmacists to prescribe and provide nicotine for smoking cessation. In order to facilitate this process, we will collect personal and sensitive information from you through our website.
Personal information is information about you including information that can be used to identify you as an individual. Sensitive information is a subcategory of personal information and includes health information. The type of information we collect from you depends on how you use our website. When we refer to “personal information” this includes sensitive and health information.
The information collected by cookies does not identify an individual and is only used for the purpose of aggregating and analysing information in order to improve our product offering, user experience and ensure our marketing is relevant.
Registering as a user or member
When you register as a user or member we will collect contact details (including name, address, telephone number, email address) and credit card details. We will also collect health information. This information will be provided to a doctor who will consider whether it is appropriate to prescribe to you and, if relevant, to a pharmacist to dispense and deliver treatment. Health information collected may include:
- medical history;
- family medical history (where relevant);
- medication and/or courses of treatment (current and historical); and
- general health information.
We may contact you at the email or other address or contact medium which you provide to us in order to:
- Provide you with information, or to seek information;
- Provide you with updated information about our website; or
- Provide you with other information about our products and services which may be available to you.
If you are receiving promotional information and do not wish to receive this information any longer, you may remove your name from our list either by clicking the unsubscribe button at the bottom of a promotional email or e-mailing us at firstname.lastname@example.org and asking to be removed from our mailing list. Please allow 10 business days for this request to be processed.
We will disclose your information to a partner doctor to consider whether it is appropriate to prescribe nicotine. If you are prescribed treatment, we, or the doctor, will also disclose relevant information to a pharmacist so they are able to prepare and dispense treatment.
In order to operate the website or deliver a service we may sometimes share your personal information with a service partner or provider. We will not otherwise disclose your personal information to other companies without your consent.
We do not disclose personal information about you to advertisers.
We may disclose your personal information to persons located overseas where a service provider of ours stores information overseas. This may include computer servers located outside Australia that are utilised in relation to the operation of our business and website.
ACCESS TO INFORMATION
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by e-mailing us at email@example.com or via your account. This information will be made available to you within 10 business days.
Changing and correcting personal information we hold
If at any time you wish to change personal information that is inaccurate or out of date, please contact us by e-mailing us at firstname.lastname@example.org and we will amend this record, or this can be done via your account.
Storage of your information
We will take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. We require our employees and data processors to respect the confidentiality of any personal information held by us.
Password and login
If we provide you with a username and password, you are responsible for the security of your password and log-in information. You take responsibility to ensure the confidentiality of this information.
LINKS TO EXTERNAL SITES
CHANGES TO THIS POLICY
We are always very happy to answer any questions you may have regarding privacy or security, via our contact form on our contact page or by email at email@example.com.