Prescriptions are free for all patients (that’s you) who order with myduke™.
Where will my order be dispensed from?arrow_drop_down
My Duke Pharmacy based in Melbourne, will dispense your orders as agreed in our Terms and Conditions.
I’ve used all my repeats, how do I get a new prescription?arrow_drop_down
No problems as this is all managed by myduke™. Each time a new prescription is required, we’ll send you a text or email and get the process rolling. Everything is handled by the myduke™ team and our authorised partner doctors. You don’t need to do anything.
How much can I order?arrow_drop_down
You can order a maximum total of 3 months’ worth of nicotine products each time.
What is the delivery and returns policy?arrow_drop_down
We do have one, but because our products are based on prescriptions, it gets a little complicated. See Delivery and Returns.
Can I update the address of an order that has already been shipped?arrow_drop_down
You sure can, but if the order is already in transit with Australia Post, you’ll have to request a re-direction through them. If the order hasn’t been shipped yet, and it’s sitting in our pharmacy, you can update your address anytime through your account.
What should I do if my product is damaged?arrow_drop_down
If your product is damaged (through no fault of your own) please contact our customer service team. We’ll organise a replacement free of charge. You can get contact us anytime.
Just a heads up, the customer service team might request photos of the damaged product.
When will I receive my first order?arrow_drop_down
Pretty quick! We use registered express post for all our vapes, so you’ll generally get your prescription/order about 2 - 5 business days after we receive it (depending on where you live, of course).
How much does shipping cost?arrow_drop_down
At launch express shipping is included free on all orders. In future, express shipping is included with any order over $50. Please note, all myduke™ orders are sent via Australia Post, Express Post. Express shipping will be charged at a flat rate of $10 for any orders under $50. You’ll get a tracking number, too, so you can follow your vapes in real time.
How are orders shipped?arrow_drop_down
All orders are carefully packaged and shipped using registered Australia Post, Express Post. We’ll send you a tracking number so you can follow your order when it leaves the pharmacy.
Your Account and Subscription
How do I update my details?arrow_drop_down
You can update your details anytime through your myduke™ account. All you have to do is login using your username and password, go to your account page, and update the relevant fields. Easy peasy.
Explaining the myduke™ subscription service?arrow_drop_down
The myduke™ subscription service ships your vapes monthly or quarterly. You get 10% off all subscription orders, plus we handle all the paperwork. Please note the following with subscriptions:
Subscriptions can only be applied to orders above $100.
Subscriptions are designed to be flexible. You can add or remove products whenever you want, and we’ll adjust the price of your subscription accordingly, as long as the order is $100 or more (excluding your 10% discount).
Payments are automatically debited from your card on file in your account. This will be debited every 30 days. You can update your payment details anytime from your account and you will be notified if your payment fails so you can make an update and not miss out on your due delivery.
Please make sure to update your products at least 3 business days before the next dispatch is due.
Also please keep in mind, there’s a minimum subscription period of 3 months.
You can cancel anytime (after your first 3 months) prior to any future order in your account.
My prescription is expiring, how do I get a new one? arrow_drop_down
No worries. myduke™ manages all this for you. You’ll be notified each time your prescription is about to expire, or when a new prescription is required. Our team handle everything, alongside our authorised partner doctors, so you don’t need to keep track. We’ll let you know when a new prescription is required.
Where are my records held?arrow_drop_down
Security is a big deal for us. Your records are protected by high-grade security protocols in a secure data centre. Patient records are only accessed by authorised myduke™ staff, our authorised prescriber doctors and the My Duke Pharmacy pharmacists. Nobody else. We also keep a secure back-up on file.
Is my data safe?arrow_drop_down
Yep! Your data is 100% safe. It can only be accessed by authorised staff members and our partner medical and pharmaceutical representatives.
Are the doctors licensed Australian practitioners?arrow_drop_down
They sure are. All myduke™ partner medical practitioners are all licensed to practice medicine in Australia.
What’s an Authorised Prescriber?arrow_drop_down
Only registered medical practitioners can be approved as Authorised Prescribers with the ability to prescribe specific unapproved therapeutic goods (like nicotine) directly to patients, however, they must be approved as Authorised Prescribers by the Therapeutic Goods Administration (TGA).
Are all doctors Authorised Prescribers?arrow_drop_down
No, all doctors are not authorised prescribers. This bit is important. To be an Authorised Prescriber under the Therapeutic Goods Administration (TGA) a doctor must complete an application process.
In most cases, the TGA considers medical practitioners with specialist or general registration with the Medical Board of Australia to be appropriate for the Authorised Prescriber scheme. However, approval must still be sought and given by the TGA under the Authorised Prescriber scheme.
Are the myduke™ partner doctors Authorised Prescribers?arrow_drop_down
They sure are. All myduke™ partner medical practitioners are Authorised Prescribers with approval to prescribe nicotine by the TGA.
How do I find an Authorised Prescriber?arrow_drop_down
Authorised Prescribers are not allowed to advertise under the TGA guidelines. But luckily, we have them! All myduke™ doctors are authorised under the Authorised Prescriber scheme, making your experience with myduke™ a proper end-to-end solution. You can shop vapes, get a prescription, and get your script filled. All in the one spot.
What are the changes to the Authorised Prescriber scheme?arrow_drop_down
Changes were made to streamline the application process for medicines considered to have an established history of use within the Authorised Prescriber scheme in 2020 and implemented by the TGA on 1 October 2021.
This change includes nicotine moving from being a schedule 7 medicine to a schedule 4 medicine, meaning it can be prescribed by Authorised Prescriber.
Is telehealth legal?arrow_drop_down
In short, yes. Telehealth is simply healthcare delivered over the phone, or online. Anything other than a face-to-face consultation. Telehealth is legal and is governed by the Australian Health Practitioner Regulation Agency’s (AHPRA) code of conduct, which all myduke™ doctors follow.
How much is a doctor consultation?arrow_drop_down
Nothing! All your doctor phone consultations are always included FREE every single time. These are built into the framework every 12 months to monitor your dose and progress. Consultations can also be requested at any point in time as required. Doctor consultations will be facilitated by the myduke™ team for you when required. Please note the team can also follow up with the doctor on your behalf with any questions or concerns.
Why is a doctor’s consultation necessary?arrow_drop_down
Times have changed in Australia. Nicotine is a schedule 4 medicine and therefore can only be prescribed by a medical practitioner. That’s just how things are now. As with any prescribed medication, it’s important to track patient progress and monitor dose. Phone consultations are provided by our partner doctors every 12 months free as part of our service to keep you safe and comfortable.
My Duke Pharmacy
Is the Pharmacy licensed and based in Australia?arrow_drop_down
Yep, everything is dispensed by MEPH Pharmacy Pty Ltd trading as My Duke Pharmacy and is based in Melbourne, Australia.
What is myduke’s™ relationship with My Duke Pharmacy?arrow_drop_down
myduke™ promotes its unique service within Australia via the myduke.com.au website. MEPH Pharmacy Pty Ltd trading as My Duke Pharmacy is the owner of the website and provides dispensing and patient support services to myduke™ patients. We’re separate businesses, but we’re working towards the same goal: making vaping easy.
What is myduke™ and My Duke Pharmacy’s relationship with Vapo?arrow_drop_down
myduke™ is the safest and most convenient place to find VAPO nicotine e-liquids and vaping products in Australia. My Duke Pharmacy dispense VAPO product throughout Australia. We spent a lot of time researching the safest, most reputable vaping brands, and we settled on VAPO. They pride themselves on making some of the best vaping products anywhere in the world.
Does the VAPO nicotine product go through a quality control process?arrow_drop_down
They sure do! VAPO nicotine e-liquid is manufactured to the highest standards in an ISO 5 cleanroom in New Zealand by Myriad Laboratories. Their products are also tested by an independent lab here in Australia.
How myduke™ works?arrow_drop_down
It’s a long story. Find out how it works to check out our process, our doctors, and our subscription offers.
Are there age restrictions with nicotine products?arrow_drop_down
Nicotine products are only available via prescription for people over 18 years-old. If you’re under 18, sorry, we can’t help you.
What are the changes to legislation regarding nicotine?arrow_drop_down
On 1 October 2021, the Therapeutic Goods Administration (TGA) implemented new legislation whereby you can no longer legally buy nicotine e-cigarettes or nicotine e-liquid from overseas websites without a prescription from an Australian authorised prescribing doctor. That’s the new law, as it stands right now.
Although this does make vaping a bit more complicated, there’s good thinking behind it. Needing a prescription to access nicotine e-cigarettes aims to prevent adolescents and young adults from taking-up nicotine e-cigarettes, while still allowing adult smokers to get these products for smoking cessation (based on health practitioner's advice).
Are any vape ingredients now prohibited?arrow_drop_down
Yep, there are certain ingredients that are prohibited. These ingredients are not present in any of the nicotine products available on the myduke™ website. We’ve gone to a lot of effort to find the safest, best-quality vapes on the market.
New to vaping?arrow_drop_down
If you’re new to vaping, welcome aboard! Start by checking out the information on our website, which includes everything you ever wanted to know about e-liquid, pods, vape pens and coils. Alternatively, feel free to reach out to our customer service team. They’re always keen for a chat.
What are the risks of vaping?arrow_drop_down
As with any prescribed medication, there are risks involved with vaping. We do our best to cover these on our website, so you’ve got all the information on-hand. If you’ve got any questions, worries or concerns, please discuss the risks with our medical practitioner. They’ll be more than happy to explain.
What are the myduke™ quality standards when producing the nicotine juice? arrow_drop_down
Both the myduke™ and VAPO nicotine e-liquid is manufactured to the highest standards in an ISO 5 cleanroom in New Zealand by Myriad Laboratories.
What is e-liquid?arrow_drop_down
E-liquid, or ‘juice’, is what makes vapes, vapes. It’s made from propylene glycol (a thinner), vegetable glycerine (a thickener), flavour concentrates and, sometimes, nicotine. We’ve rounded up all the information about e-liquids and flavoured e-liquids over here.
What is the benefit of pods?arrow_drop_down
Pods are small and lightweight, so they’re super convenient. You simply purchase either the alt. (recommended) or HAIZ Vape Pod Pen and then choose your flavoured pods. Place the pod in the pen and away you go. Once the pod is finished, simply remove and replace.
What are nicotine salts?arrow_drop_down
Nicotine in vapes comes in two varieties: freebase nicotine and nicotine salts. Nicotine salts are more like the nicotine you find in tobacco leaves.
Does vaping assist with smoking cessation?arrow_drop_down
Smoking cigarettes is dangerous for your health. Many smokers have an addiction to the nicotine found within cigarettes. Vaping is one form of nicotine replacement, to address the issues of nicotine addiction. Nicotine is still a drug with its own risks that need to be considered like any drug. Vaping nicotine doesn’t contain any of the carcinogens present in cigarettes.
Can you fly with vapes?arrow_drop_down
You can fly with vapes, but you can’t vape while flying. Vaping is prohibited on aircraft and in airports, but you can vape in dedicated smoking zones outside. All products should be correctly stored in your carry-on luggage. See further information in product care.
Is this business insured?arrow_drop_down
Yep, myduke™ and My Duke Pharmacy both have all necessary insurances, as do our partner medical practitioners.