FAQs

You can update your details anytime through your myduke™ account. All you have to do is login using your username and password, go to your account page, and update the relevant fields. Easy peasy.

The myduke™ subscription service ships your vapes monthly or quarterly. You get 10% off all subscription orders, plus we handle all the paperwork. Please note the following with subscriptions:

• Subscriptions can only be applied to orders above $100.
• Subscriptions are designed to be flexible. You can add or remove products whenever you want, and we’ll adjust the price of your subscription accordingly, as long as the order is $100 or more (excluding your 10% discount).
• Payments are automatically debited from your card on file in your account. This will be debited every 30 days. You can update your payment details anytime from your account and you will be notified if your payment fails so you can make an update and not miss out on your due delivery.
• Please make sure to update your products at least 3 business days before the next dispatch is due.
• Also please keep in mind, there’s a minimum subscription period of 3 months.
• You can cancel anytime (after your first 3 months) prior to any future order in your account.

No worries. myduke™ manages all this for you. You’ll be notified each time your prescription is about to expire, or when a new prescription is required. Our team handle everything, alongside our authorised partner doctors, so you don’t need to keep track. We’ll let you know when a new prescription is required.

Security is a big deal for us. Your records are protected by high-grade security protocols in a secure data centre. Patient records are only accessed by authorised myduke™ staff, our authorised prescriber doctors and the My Duke Pharmacy pharmacists. Nobody else. We also keep a secure back-up on file.

Yep! Your data is 100% safe. It can only be accessed by authorised staff members and our partner medical and pharmaceutical representatives.

They sure are. All myduke™ partner medical practitioners are all licensed to practice medicine in Australia.

Only registered medical practitioners can be approved as Authorised Prescribers with the ability to prescribe specific unapproved therapeutic goods (like nicotine) directly to patients, however, they must be approved as Authorised Prescribers by the Therapeutic Goods Administration (TGA).

No, all doctors are not authorised prescribers. This bit is important. To be an Authorised Prescriber under the Therapeutic Goods Administration (TGA) a doctor must complete an application process.

In most cases, the TGA considers medical practitioners with specialist or general registration with the Medical Board of Australia to be appropriate for the Authorised Prescriber scheme. However, approval must still be sought and given by the TGA under the Authorised Prescriber scheme.

They sure are. All myduke™ partner medical practitioners are Authorised Prescribers with approval to prescribe nicotine by the TGA.

Authorised Prescribers are not allowed to advertise under the TGA guidelines. But luckily, we have them! All myduke™ doctors are authorised under the Authorised Prescriber scheme, making your experience with myduke™ a proper end-to-end solution. You can shop vapes, get a prescription, and get your script filled. All in the one spot.

Changes were made to streamline the application process for medicines considered to have an established history of use within the Authorised Prescriber scheme in 2020 and implemented by the TGA on 1 October 2021.

This change includes nicotine moving from being a schedule 7 medicine to a schedule 4 medicine, meaning it can be prescribed by Authorised Prescriber.

In short, yes. Telehealth is simply healthcare delivered over the phone, or online. Anything other than a face-to-face consultation. Telehealth is legal and is governed by the Australian Health Practitioner Regulation Agency’s (AHPRA) code of conduct, which all myduke™ doctors follow.

Nothing! All your doctor phone consultations are always included FREE every single time. These are built into the framework every 12 months to monitor your dose and progress. Consultations can also be requested at any point in time as required. Doctor consultations will be facilitated by the myduke™ team for you when required. Please note the team can also follow up with the doctor on your behalf with any questions or concerns.

Times have changed in Australia. Nicotine is a schedule 4 medicine and therefore can only be prescribed by a medical practitioner. That’s just how things are now. As with any prescribed medication, it’s important to track patient progress and monitor dose. Phone consultations are provided by our partner doctors every 12 months free as part of our service to keep you safe and comfortable.

Yep, everything is dispensed by MEPH Pharmacy Pty Ltd trading as My Duke Pharmacy and is based in Melbourne, Australia.

myduke™ promotes its unique service within Australia via the myduke.com.au website. MEPH Pharmacy Pty Ltd trading as My Duke Pharmacy is the owner of the website and provides dispensing and patient support services to myduke™ patients. We’re separate businesses, but we’re working towards the same goal: making vaping easy.

myduke™ is the safest and most convenient place to find VAPO nicotine e-liquids and vaping products in Australia. My Duke Pharmacy dispense VAPO product throughout Australia. We spent a lot of time researching the safest, most reputable vaping brands, and we settled on VAPO. They pride themselves on making some of the best vaping products anywhere in the world.

They sure do! VAPO nicotine e-liquid is manufactured to the highest standards in an ISO 5 cleanroom in New Zealand by Myriad Laboratories. Their products are also tested by an independent lab here in Australia.

It’s a long story. Find out how it works to check out our process, our doctors, and our subscription offers.

Nicotine products are only available via prescription for people over 18 years-old. If you’re under 18, sorry, we can’t help you.

On 1 October 2021, the Therapeutic Goods Administration (TGA) implemented new legislation whereby you can no longer legally buy nicotine e-cigarettes or nicotine e-liquid from overseas websites without a prescription from an Australian authorised prescribing doctor. That’s the new law, as it stands right now.

Although this does make vaping a bit more complicated, there’s good thinking behind it. Needing a prescription to access nicotine e-cigarettes aims to prevent adolescents and young adults from taking-up nicotine e-cigarettes, while still allowing adult smokers to get these products for smoking cessation (based on health practitioner's advice).

Yep, there are certain ingredients that are prohibited. These ingredients are not present in any of the nicotine products available on the myduke™ website. We’ve gone to a lot of effort to find the safest, best-quality vapes on the market.

If you’re new to vaping, welcome aboard! Start by checking out the information on our website, which includes everything you ever wanted to know about e-liquid, pods, vape pens and coils. Alternatively, feel free to reach out to our customer service team. They’re always keen for a chat.

As with any prescribed medication, there are risks involved with vaping. We do our best to cover these on our website, so you’ve got all the information on-hand. If you’ve got any questions, worries or concerns, please discuss the risks with our medical practitioner. They’ll be more than happy to explain.

Both the myduke™ and VAPO nicotine e-liquid is manufactured to the highest standards in an ISO 5 cleanroom in New Zealand by Myriad Laboratories.

E-liquid, or ‘juice’, is what makes vapes, vapes. It’s made from propylene glycol (a thinner), vegetable glycerine (a thickener), flavour concentrates and, sometimes, nicotine. We’ve rounded up all the information about e-liquids and flavoured e-liquids over here.

Pods are small and lightweight, so they’re super convenient. You simply purchase either the alt. (recommended) or HAIZ Vape Pod Pen and then choose your flavoured pods. Place the pod in the pen and away you go. Once the pod is finished, simply remove and replace.

Nicotine in vapes comes in two varieties: freebase nicotine and nicotine salts. Nicotine salts are more like the nicotine you find in tobacco leaves.

Smoking cigarettes is dangerous for your health. Many smokers have an addiction to the nicotine found within cigarettes. Vaping is one form of nicotine replacement, to address the issues of nicotine addiction. Nicotine is still a drug with its own risks that need to be considered like any drug. Vaping nicotine doesn’t contain any of the carcinogens present in cigarettes.

You can fly with vapes, but you can’t vape while flying. Vaping is prohibited on aircraft and in airports, but you can vape in dedicated smoking zones outside. All products should be correctly stored in your carry-on luggage. See further information in product care.

Yep, myduke™ and My Duke Pharmacy both have all necessary insurances, as do our partner medical practitioners.