As of October 1st 2021 nicotine vaping products require a prescription from an Authorised Australian Prescriber. myduke® pharmacy can assist.

FAQs

Orders and Shipping

  • How much does a prescription cost?arrow_drop_down
  • Where will my order be dispensed from?arrow_drop_down
  • I’ve used all my repeats, how do I get a new prescription?arrow_drop_down
  • How much can I order?arrow_drop_down
  • What is the delivery and returns policy?arrow_drop_down
  • Can I update the address of an order that has already been shipped?arrow_drop_down
  • What should I do if my product is damaged?arrow_drop_down
  • When will I receive my first order?arrow_drop_down
  • How much does shipping cost?arrow_drop_down
  • How are orders shipped?arrow_drop_down

Your Account and Subscription

  • How do I update my details?arrow_drop_down
  • Explaining the myduke™ subscription service?arrow_drop_down
  • My prescription is expiring, how do I get a new one? arrow_drop_down
  • Where are my records held?arrow_drop_down
  • Is my data safe?arrow_drop_down

Medical care

  • Are the doctors licensed Australian practitioners?arrow_drop_down
  • What’s an Authorised Prescriber?arrow_drop_down
  • Are all doctors Authorised Prescribers?arrow_drop_down
  • Are the myduke™ partner doctors Authorised Prescribers?arrow_drop_down
  • How do I find an Authorised Prescriber?arrow_drop_down
  • What are the changes to the Authorised Prescriber scheme?arrow_drop_down
  • Is telehealth legal?arrow_drop_down
  • How much is a doctor consultation?arrow_drop_down
  • Why is a doctor’s consultation necessary?arrow_drop_down

My Duke Pharmacy

  • Is the Pharmacy licensed and based in Australia?arrow_drop_down
  • What is myduke’s™ relationship with My Duke Pharmacy?arrow_drop_down
  • What is myduke™ and My Duke Pharmacy’s relationship with Vapo?arrow_drop_down
  • Does the VAPO nicotine product go through a quality control process?arrow_drop_down

General FAQs

  • How myduke™ works?arrow_drop_down
  • Are there age restrictions with nicotine products?arrow_drop_down
  • What are the changes to legislation regarding nicotine?arrow_drop_down
  • Are any vape ingredients now prohibited?arrow_drop_down
  • New to vaping?arrow_drop_down
  • What are the risks of vaping?arrow_drop_down
  • What are the myduke™ quality standards when producing the nicotine juice? arrow_drop_down
  • What is e-liquid?arrow_drop_down
  • What is the benefit of pods?arrow_drop_down
  • What are nicotine salts?arrow_drop_down
  • Does vaping assist with smoking cessation?arrow_drop_down
  • Can you fly with vapes?arrow_drop_down
  • Is this business insured?arrow_drop_down